Quick Checks for Computers
Network Speed Check (2Mbps Upload and 3Mbps Download)
Browser Check (Flash only required on Internet Explorer)
Camera and Microphone Check (be sure to check both)
Windows Version Check (Windows 7 or newer):
Note: To find out which version of Windows your PC is running, press Windows logo key + R, type winver, then select OK
Mac Version Check (OS X 10.5 or newer):
Detailed Technical Requirements Overview
Avizia software platform is completely web-based and can run on most web browsers with Internet access. Leveraging existing connectivity and enterprise hardware, these solutions turn any computer into a tool for remote care through a web browser. Depending on a specific implementation, additional video hardware or software may be required for Avizia software to integrate into an existing customer environment.
Specifications
- Avizia software is web based.
- The web/mobile solutions utilize two standard TCP ports for communications: 80 and 443.
- The video sharing component utilizes standard UDP and TCP ports for video transmission: 53 and 40000-49999
- Traffic is encrypted using SSL; for a detailed list of firewall requirements, please see the table at the bottom of this document.
- All Avizia solutions are tested against W3 standards.
- An audit trail is documented and stored for every event, including logins, edits to forms, and collaboration instances.
- The software may leverage email or SMS to coordinate consultations between users.
Minimum Technical Requirements
Web Browser Requirements
| BROWSER TYPE | WEB BROWSER | MOBILE BROWSER |
| IE 11+ | Yes | Not Applicable |
| IE Edge 38.14393+ (Anniversary edition and above) |
Yes | Not Applicable |
| Chrome 60+ | Yes | Limited * |
| Firefox 53+ | Yes | Limited * |
| Safari | No ** | No ** |
NOTE: Ensure that your browser window maintains at least 960px width. Otherwise, some features and functionality may not be available.
* The site is NOT fully responsive to mobile resolutions, so users may not have the best experience on mobile browsers. For example, the buttons may be stretched, or some UI elements may be missing. Thus, we recommend customers to download and use the mobile apps.
** Although Safari is not supported, as of Nov '17 we will allow patients using the patient portal on web or mobile browsers to sign-up, login, and reset password. These will be the only actions supported at that time.
- A current web browser is required to use Avizia software. (Video conferencing is not currently supported by Safari)
- JavaScript and cookies enabled
- Microsoft Internet Explorer 11+
- Mozilla Firefox 12+
- Google Chrome 20+
Mobile
iOS (Apple)
- myCare
- Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch
- Avizia
- Compatibility: Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
Android
- myCare
- Compatibility: Requires Android 5.0 and up
- Avizia
- Compatibility: Requires Android 5.0 and up
* Please Note: T-Mobile will not allow WebRTC traffic and thus Avizia video traffic will be blocked when using data over LTE/3G. WIFI is required for T-Mobile users until the Avizia v10.9 update.
SSO
- Avizia can enable SSO via ADFS v3
Hardware Requirements for Web-Based Solution
- PC
- 64-Bit Microsoft Windows 7, 8.1, 10
- Minimum of 2 GB of RAM
- For SD video: a processor capable of running at speeds 1.5 GHz or higher
- For HD video: a quad-core processor capable of running at speeds 2.4GHz or higher
- Mac
- OS X 10.5 or newer (video conferencing not supported on Safari)
- At least 2 GB of RAM installed
- A G4 or Intel processor
Video Requirements for Web-Based Solution
Avizia software will work with webcams that are USB based and are certified for use with the client’s operating system.
- Video bandwidth
- Minimum video bandwidth: 1Mbps per call participant
- Recommended video bandwidth: 2Mbps per call participant
- High Definition video is available on networks that can support a sustained connection at 3Mbps Up and 2 Mbps Down. High Definition requires a compatible camera.
- iPhone and Android phones: Video is supported over Wi-Fi and with some cellular networks.
- iPad: Video is supported over Wi-Fi and with some cellular networks
- Jitter and Packet Loss (recommended)
- Packet loss < 2%
- Jitter < 15ms
*Please note that browsers running inside a virtual machine such as Citrix may experience low-quality video. We recommend working with Citrix to optimize your virtual machines for video streaming. Alternately, your virtual machines could be configured to open any Avizia.com web pages on the local desktop so that the video call is routed directly.
Firewall Whitelist Requirements
Avizia applications require mandatory firewall permissions for minimum application functionality.
- Firewall and Domain Permissions:
- *.avizia.io
- *.avizia.com
- Ports:
- No incoming port rules need to be modified.
- The firewall must be configured for outbound HTTP/HTTPS requests on the following ports:
|
REQUIRED |
SERVICE |
TRANSPORT |
PORTS |
RULE |
DESTINATION |
|
Mandatory |
Standard web, redirect to HTTPS |
TCP |
80 |
Outgoing |
*.avizia.com, *.avizia.io |
|
Mandatory |
Secure WebRTC |
TCP |
443 |
Outgoing |
*.avizia.com, *.avizia.io |
|
Mandatory |
DNS |
UDP |
53 |
Outgoing |
Local DNS server |
|
Mandatory (select one)
|
Preferred - Media (RTP/RTCP) Use for best performance and quality |
UDP & TCP |
40000-49999 |
Outgoing |
52.45.39.156 |
|
Media (STUN/TURN)* Reduces number of ports required, however, increases connection time |
UDP & TCP |
443, 3478 (UDP & TCP) 5349 TCP |
Outgoing |
54.172.60.0 - 54.172.61.255, 34.203.250.0 - 34.203.251.255, 54.244.51.0 - 54.244.51.255** |
|
|
Media (STUN/TURN)† Reduces number of ports required, however, increases connection time and may reduce video quality |
TCP |
443 |
Outgoing |
54.172.60.0 - 54.172.61.255, 34.203.250.0 - 34.203.251.255, 54.244.51.0 - 54.244.51.255** |
*Fail-over in case 40000-49999 cannot establish connection.
**If using Avizia outside of the United States, please consult your Implementation Manager.
†For the most restrictive networks. Note that you may see a performance degradation in video quality.