This article will describe the steps taken from downloading the app to logging in and creating a visit.
1) A representative from the provider’s office will schedule a telehealth visit with the patient
2) Find the Patient Portal invitation email in the inbox associated with the patient’s email address from firstname.lastname@example.org
3) Click the Join Now button in the body of the email
4) You will land on the Accept Invitation page in your browser. Click Continue button to proceed
5) Confirm patient email address on the following screen and click the Continue button to proceed
6) The Verification Code page will appear and direct patient to check their email for a new message containing the Verification Code
7) Enter Verification Code from email into the Verification Code field on the Verification Code webpage and click Continue to proceed.
9) The patient will be redirected and prompted to download the MyCare application from the app store
a. Click the Download on App Store button
b. Click Open
c. Download and open the Application
d. Click Allow on the App Permissions
10) The patient will be signed into MyCare and prompted to review terms and conditions.
Review Terms of Service and click I Agree
11) The Personal Details page will appear. The patient should validate/enter required personal information and click Confirm to proceed.
12) The Patient Dashboard page will appear.
13) Patients will have the option to start a new visit or click on the New Visit option from the menu located at the top left-hand corner.
14) Confirm specialty on following screen and input phone number where the patient can be reached if they are disconnected and click Next
15) Confirm your Medical History and click Next
16) Confirm your Visit Summary and click Next
17) The Patient will be prompted for their payment. Confirm payment and click Pay and Start Visit
18) The patient will be placed in the waiting room until the Provider is ready to join
19) The patient will be notified when the case is assigned and in review.
20) The patient will see an on-screen Incoming Video Call alert when the provider dials into the session. Click Accept button to start
21) Provider will end call at the end of the session and Thank You screen will appear
22) Patient will receive a follow-up email with an after-visit survey request