This article will show you how to check if your device is ready for a video call.
The myCare app displays whether patients’ devices and internet connections are ready for a video call on their home screen. Each icon indicates whether there is an issue with the functionality it represents. The yellow 'X' icon will appear if there is an issue. Clicking the icon will include more information about the status.
Navigate to 'myCare' app in the phone settings, 
or 
to enable the Wifi, microphone, and camera.
iPhone: Go to settings > search for the myCare app > enable microphone and camera. Cellular data should be enabled if Wifi is not accessible.
Android: Go to settings > apps > search for the myCare app > click on Permissions > enable microphone and camera.
